 |
 |
 |
 |
 |
 |
Desira Service Looking to Top the UK
5th March 2007
The Distinction Awards focus on the significance and expectations of customer service, product knowledge for both areas of Parts and Service, training and development and team evaluation.
At these prestigious awards, the Desira Service Department will be competing against over finalists as Diss was ranked top of the region in terms of product knowledge and customer satisfaction, which is entered by over 230 dealerships nationwide. Not only have we achieved a number one finish, Desira service departments also occupy four of the top five standings.
The Distinction Awards were launched to promote, recognise and reward dealerships of distinction and each entrant is scored in four categories, which include: Training and team evaluation, to ensure the department is constantly working as a team to deliver the best possible Aftersales Customer Service, two mystery shopper exercises, an unannounced visit and thorough site evaluation and a product knowledge test for every member of the team.
Richard Ferrier, Group Aftersales Manager states, “This is a fantastic achievement by all of the Aftersales Staff. We pride ourselves in going that extra mile in delighting and exceeding our customers expectations – that’s the Desira Difference”.
RELATED PAGES
Copyright © Desira Group Limited, 2007. All rights reserved. Read our privacy policy, terms and conditions, and FSA statement. If you're feeling lost, our site map could help.