We require a motivated individual to join our busy Parts Call Centre. Previous experience in a Parts Advisor role is essential, duties include the receiving and making of up to 100 calls a day from customers advising on and the selling of the Parts we provide.
MAIN PURPOSE OF JOB-
a.To ensure that customer satisfaction and customer retention is maximised.
b.To maximise service sales and profitability by using Desira Motor Group sales techniques.
c.To visit distributors, trade outlets , shops and Bodyshops to promote the group and the goods.
d.To assist within the parts department at all times before or after deliveries are completed.
OBJECTIVES AND KEY TASKS
a.To ensure Van/Car/car parts sales budget achievement.
b.To ensure customer awareness of all Desira Motor Group products and services available.
c.To encourage purchase of additional products, services and repair work in a professional manner.
d.To ensure that every customer is encouraged to book with the Desira Motor Group on first contact.
e.To carry out promotional work in connection with Group campaigns as directed with enthusiasm.
EXPERIENCE, QUALIFICATIONS AND TRAINING
a.Smart and well-kept appearance. A Group uniform will be issued and must be worn at all times.
b.Ability to communicate clearly and concisely with customers and other staff members.
c.Technical skills sufficient to understand vehicles and parts usage.
d. Ability in selling.
e. Well-developed approach to customer relations.
a.Organising ability to ensure all reports and returns are promptly and clearly rendered.
b.To ensure that company vehicles are driven in a responsible and considerate manner to maintain the reputation of Desira Motor Group.
With over 40 years trading heritage Desira Group Plc has never been a company to sit still. Acknowledged as a key and influential player in the UK motor industry, we are constantly looking for ways to develop and expand within our industry. The Desira Group today employs over 240 staff across East Anglia and North Londonwithin our Fiat, Nissan, Citroen, Peugeot, Jeep, Alfa Romeo, Abarth, Infiniti and byDesira Dealerships. We both value and employ, motivated, dedicated staff in all departments who take pride in their work and are committed to continually improving the Desira customer experience.
If you feel this is you and wish to be part of the Desira Group then please contact us today!