Telesales Advisor – Diss

We are looking for 2 experienced Telesales Advisor to join our Team at our head office in Diss, Norfolk. Duties include working within our very busy Trade Centre covering all trade calls for all Parts franchise and sites within the Desira Group Plc.

MAIN PURPOSE OF JOB

  • To ensure that customer satisfaction and customer retention is maximised.
  • To ensure accurate transactions with customers' needs by means of parts catalogues and computer stock lists.
  • To assist all dealership staff in parts identification and, if required, replacements stock control system.
  • To ensure all transactions take place according to dealership policy.

PERSON SPECIFICATION

  • Able to build good relationships with all customers and staff.
  • Ability to communicate clearly and concisely with customers and other staff members.
  • Customer focused attitude.

Hours of work: Monday to Friday 8am to 6pm (1 hr Lunch) and alternative Saturdays 8am to 1pm.


With over 45 years trading heritage Desira Group PLC has never been a company to sit still. Acknowledged as a key and influential player in the UK motor industry, we are constantly looking for ways to develop and expand within our industry. The Desira Group today employs over 254 staff across East Anglia and North London within our Fiat, Nissan, Citroen, Peugeot, Suzuki, Jeep, Alfa Romeo, Abarth, SsangYong and byDesira Dealerships. We both value and employ, motivated, dedicated staff in all departments who take pride in their work and are committed to continually improving the Desira customer experience.

Is you feel this is you and wish to be part of the Desira Group then please contact us today!

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