Alfa Romeo Accident AfterCare is provided free, and is available 24 hours a day if you have a vehicle accident, theft or glass damage.
Call Alfa Romeo first regardless of whose fault it was. Because we know your Alfa Romeo, we can do something no insurer can. Guarantee the highest quality repair to Alfa Romeo repair standards at an Alfa Romeo Approved Bodyshop.
We'll also manage the entire insurance claim process for you and provide a free courtesy car. No hassle, no claims forms and no cost.
No. Most UK insurers want to repair your vehicle as cheaply as possible – so they send you to a repair centre that suits them not you – their 'nominated' repair centre. However that bodyshop may not operate to the latest Alfa Romeo repair standards, or have the latest equipment or technical knowledge. They even avoid using Alfa Romeo genuine parts and that could harm your vehicle's safety and resale value. So one minute your Alfa Romeo is 100% Alfa Romeo, then it isn't.
You might think you have to do everything your insurer says – but you don't. When you call Alfa Romeo first, our dedicated team will exercise your right to have your vehicle repaired at an Alfa Romeo approved bodyshop. One that always operates to Alfa Romeo repair standards and only uses Alfa Romeo genuine parts, keeping your Alfa Romeo 100% Alfa Romeo, 100% safe.
When your Alfa Romeo's glass needs repairing or replacing, call Alfa Romeo first for immediate assistance. You will be provided with glass that meets Alfa Romeo's exacting standards, fitted by fully trained technicians. You will usually only have to pay a windscreen policy excess as agreed with your insurer.
Contact the Police, then call us on 0844 209 2581 for advice on keeping you mobile. We can also help agree a valuation of your Alfa Romeo with your insurer and discuss replacement vehicle options for you.
|Guaranteed Benefits||Alfa Romeo Accident AfterCare||Avlva||Direct Line||Most Insurers|
|Only Alfa Romeo genuine parts and panels||✓||✘||✘||✘|
|Alfa Romeo approved bodyshop operating to Alfa Romeo to repair standards||✓||✘||✘||✘|
|Free courtesy car for all accidents when repaired by an Alfa Romeo bodyshop||✓||✘||✘||✘|
|Safety standards preserved by Alfa Romeo genuine parts||✓||✘||✘||✘|
|Repair guarantee at an Alfa Romeo approved bodyshop||5 years||0 years||0 years||?|
|Residual value and resale appeal preserved with Alfa Romeo genuine parts||✓||✘||✘||✘|
|Keep your Alfa Romeo 100% Alfa Romeo||✓||✘||✘||✘|
and most others...
1. Claim Handling
Liaise with your insurer and process your claims
Recover your vehicle and get you home
3. Courtesy Car
A free courtesy car for the duration of the repair
4. Certified Repair
Exercise your right to a repair at an Alfa Romeo approved bodyshop
5. Genuine Parts
Only use Alfa Romeo genuine parts
6. Repair Updates
Keep you informed of the progress throughout
7. Collect & Deliver
Collect and deliver your repaired and valeted vehicle
8. Maintain Warranty
Ensure your Alfa Romeo's warranty is maintained
9. Glass Service
24/7 Alfa Romeo glass service. Have us come to you
Will I need to report the claim to my insurer if you handle my claim?
No. We will notify your insurer of the accident and confirm which Alfa Romeo bodyshop it will be repaired at. If you don't call Alfa Romeo first, your insurer will dictate where your vehicle will be repaired and it will be too late for you to exercise your right to choose.
Is there a cost for the service?
No. This is a free service. There's no catch, we simply manage the claim on your behalf. If the accident is not your fault, we recover all costs from the other party's insurer. Similarly, there is no extra cost if the accident was your fault. If you have comprehensive insurance, your only liability is any uninsured cost, such as policy excess.
What information do you require to manage my claim?
When you call us, we fill in a claim form over the telephone. If you are missing some details, we investigate on your behalf. It's very simple.
If I call Alfa Romeo first, will it increase my next insurance premium?
Definitely not. Any increase in your next premium will be no more than if the insurer's bodyshop carried out the repair.
How does Alfa Romeo benefit from providing this service?
Alfa Romeo wants to help customers at a time of stress and inconvenience. We also have a duty of care to ensure that customers' vehicles are repaired to the highest standard.
I'm an Alfa Romeo used vehicle owner – can I use this service?
This service is available to all Alfa Romeo customers, regardless of the vehicle's age and to anyone that drives the vehicle providing they are insured.
Can you help for all accidents, even a small dent?
Even the smallest scrapes. For any accident, no matter how small, you should always call Alfa Romeo first.
Alfa Romeo Accident AfterCare is provided on behalf of Fiat Group Automobiles UK Ltd by Retention UK Ltd, registered in England and Wales Company No. 05687158 at Batchworth House, Church Street, Rickmansworth, Herts, WD3 1JE and is regulated by the Ministry of Justice in respect of regulated claims management activities