Alfa Romeo Accident AfterCare | Norwich & Bury St Edmunds| Desira Alfa Romeo

Alfa Romeo Accident AfterCare

In the event of an accident, Call Alfa Romeo First before your insurer 0844 209 2581

Here to help you

Alfa Romeo Accident AfterCare is provided free, and is available 24 hours a day if you have a vehicle accident, theft or glass damage.

Call Alfa Romeo first regardless of whose fault it was. Because we know your Alfa Romeo, we can do something no insurer can. Guarantee the highest quality repair to Alfa Romeo repair standards at an Alfa Romeo Approved Bodyshop.

We'll also manage the entire insurance claim process for you and provide a free courtesy car. No hassle, no claims forms and no cost.

Shouldn't I call my insurer first?

No. Most UK insurers want to repair your vehicle as cheaply as possible – so they send you to a repair centre that suits them not you – their 'nominated' repair centre. However that bodyshop may not operate to the latest Alfa Romeo repair standards, or have the latest equipment or technical knowledge. They even avoid using Alfa Romeo genuine parts and that could harm your vehicle's safety and resale value. So one minute your Alfa Romeo is 100% Alfa Romeo, then it isn't.

It's your right

You might think you have to do everything your insurer says – but you don't. When you call Alfa Romeo first, our dedicated team will exercise your right to have your vehicle repaired at an Alfa Romeo approved bodyshop. One that always operates to Alfa Romeo repair standards and only uses Alfa Romeo genuine parts, keeping your Alfa Romeo 100% Alfa Romeo, 100% safe.

Glass Repair and Replacement

When your Alfa Romeo's glass needs repairing or replacing, call Alfa Romeo first for immediate assistance. You will be provided with glass that meets Alfa Romeo's exacting standards, fitted by fully trained technicians. You will usually only have to pay a windscreen policy excess as agreed with your insurer.

Vehicle Theft

Contact the Police, then call us on 0844 209 2581 for advice on keeping you mobile. We can also help agree a valuation of your Alfa Romeo with your insurer and discuss replacement vehicle options for you.

Guaranteed BenefitsAlfa Romeo Accident AfterCareAvlvaDirect LineMost Insurers
Only Alfa Romeo genuine parts and panels
Alfa Romeo approved bodyshop operating to Alfa Romeo to repair standards
Free courtesy car for all accidents when repaired by an Alfa Romeo bodyshop
Safety standards preserved by Alfa Romeo genuine parts
Repair guarantee at an Alfa Romeo approved bodyshop 5 years0 years0 years?
Residual value and resale appeal preserved with Alfa Romeo genuine parts
Keep your Alfa Romeo 100% Alfa Romeo

Other insurers who do not guarantee the above benefits include:

  • Churchill
  • More Than
  • Shelia's Wheels
  • RAC
  • Admiral
  • LV
  • Post Office
  • Saga
  • Co-op
  • Tesco
  • Hastings
  • Privilege
  • Ensure
  • John Lewis
  • Sainsbury's
  • Swiftcover
  • Diamond
  • Sabre
  • RSA
  • Elephant

and most others...

How we can help at no extra cost to you

1. Claim Handling

Liaise with your insurer and process your claims

2. Recovery

Recover your vehicle and get you home

3. Courtesy Car

A free courtesy car for the duration of the repair

4. Certified Repair

Exercise your right to a repair at an Alfa Romeo approved bodyshop

5. Genuine Parts

Only use Alfa Romeo genuine parts

6. Repair Updates

Keep you informed of the progress throughout

7. Collect & Deliver

Collect and deliver your repaired and valeted vehicle

8. Maintain Warranty

Ensure your Alfa Romeo's warranty is maintained

9. Glass Service

24/7 Alfa Romeo glass service. Have us come to you

Frequently asked questions

Will I need to report the claim to my insurer if you handle my claim?

No. We will notify your insurer of the accident and confirm which Alfa Romeo bodyshop it will be repaired at. If you don't call Alfa Romeo first, your insurer will dictate where your vehicle will be repaired and it will be too late for you to exercise your right to choose.

Is there a cost for the service?

No. This is a free service. There's no catch, we simply manage the claim on your behalf. If the accident is not your fault, we recover all costs from the other party's insurer. Similarly, there is no extra cost if the accident was your fault. If you have comprehensive insurance, your only liability is any uninsured cost, such as policy excess.

What information do you require to manage my claim?

When you call us, we fill in a claim form over the telephone. If you are missing some details, we investigate on your behalf. It's very simple.

If I call Alfa Romeo first, will it increase my next insurance premium?

Definitely not. Any increase in your next premium will be no more than if the insurer's bodyshop carried out the repair.

How does Alfa Romeo benefit from providing this service?

Alfa Romeo wants to help customers at a time of stress and inconvenience. We also have a duty of care to ensure that customers' vehicles are repaired to the highest standard.

I'm an Alfa Romeo used vehicle owner – can I use this service?

This service is available to all Alfa Romeo customers, regardless of the vehicle's age and to anyone that drives the vehicle providing they are insured.

Can you help for all accidents, even a small dent?

Even the smallest scrapes. For any accident, no matter how small, you should always call Alfa Romeo first.

Alfa Romeo Accident AfterCare is provided on behalf of Fiat Group Automobiles UK Ltd by Retention UK Ltd, registered in England and Wales Company No. 05687158 at Batchworth House, Church Street, Rickmansworth, Herts, WD3 1JE and is regulated by the Ministry of Justice in respect of regulated claims management activities