Aftersales Advisor | Norfolk & Suffolk | Desira Group

Aftersales Advisor – (Bury St Edmunds Fiat, Citroen & Abarth)

We are looking for a highly organised and efficient person to join our Service team at our Bury Fiat, Citroen and Abarth branch. The ideal applicant will have previous experience of working as a Service Advisor in a Franchised Dealer environment with some knowledge of Parts.

Definition of Role

  • To control and maximise service bookings, interpreting customer’s requirements and administration control.
  • To conduct all transactions with customers with the utmost courtesy and professionalism.
  • To ensure that customer satisfaction and customer retention is maximised.
  • To ensure accurate identification of customers needs by means of parts catalogues and computer stock lists.
  • To ensure related sale parts are offered or sold at all times.
  • Presentation of the front of house reception facilities and all customer areas including car parking.
  • To ensure that all company policies and procedures are always adhered to.

Monday - Friday 8am - 6pm and alternate Saturdays 8am - 1pm.

With over 47 years trading heritage Desira Group Plc has never been a company to sit still. Acknowledged as a key and influential player in the UK motor industry , w e are constantly looking for ways to develop and expand within our industry. The Desira Group today employs over 200 staff across East Anglia within our Fiat, Nissan, Citroen, Peugeot, Jeep, Alfa Romeo, Abarth, SsangYong, Suzuki, MG and byDesira Dealerships. We both value and employ, motivated, dedicated staff in all departments who take pride in their work and are committed to continually improving the Desira customer experience.

If you feel this is you and wish to be part of the Desira Group then please contact us today!

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