Call Centre Sales and Customer Service Advisors | Norfolk & Suffolk | Desira Group

Call Centre Sales and Customer Service Advisors –

Heigham Street, Norwich

We are currently looking for enthusiastic, talented, motivated and experienced Customer Service Advisors to work within our busy Call Centre on behalf of all Franchises across 8 locations.

You must have strong communication skills, demonstrate excellent Call Centre experience of Inbound and Outbound call handling and online enquiries. The role involves booking incoming Sales Appointments and making outgoing Customer Service Questionnaire calls.

PERSON SPECIFICATION

  • Confident at building relationships
  • Be able to influence and advise when offering first class service to customers
  • Strong communication skills with a Personal and Friendly nature
  • Good Data Entry ability and strong attention to detail
  • Ability to work as part of a team to achieve shared objectives

HOURS

- Full Time Role: 5 days a week, set shift pattern

- 34.5 hours p/w Role: Variable shift patterns on Wednesday - Friday as well as Saturday mornings.




With over 47 years trading heritage Desira Group Plc has never been a company to sit still. Acknowledged as a key and influential player in the UK motor industry , w e are constantly looking for ways to develop and expand within our industry. The Desira Group today employs over 200 staff across East Anglia within our Fiat, Nissan, Citroen, Peugeot, Jeep, Alfa Romeo, Abarth, SsangYong, Suzuki, MG and byDesira Dealerships. We both value and employ, motivated, dedicated staff in all departments who take pride in their work and are committed to continually improving the Desira customer experience.


If you feel this is you and wish to be part of the Desira Group then please contact us today!


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