Customer Protect Assist is a dynamic emergency assistance service designed by experts to suit you. Customer Protect Assist administered on our behalf by Call Assist, operates a 24 hour, 365 days-a-year service for you to contact should your vehicle experience a Breakdown.
The Call Assist Rescue Controllers are trained to the highest degree and are backed by the latest computer technology and mapping facilities together with a fully trained network of Recovery Operators throughout the UK.
Roadside Assistance & Recovery. If your vehicle suffers a breakdown, this includes running out of fuel, help will be sent to the scene of the breakdown and we will pay call out fees and mileage charges needed to repair or assist with the vehicle. If, in the opinion of the Recovery Operator, they are unable to repair the vehicle at the roadside the Recovery Controller will assist in the following way:-
Arrange for your vehicle, you and up to 5 passengers to be recovered to the nearest garage able to undertake the repair, or;
If the above is not possible at the time of the breakdown they will arrange for your vehicle, you and up to 5 passengers to be transported to your home address or original destination.
A Recovery Operator will be despatched to your home address or within a one mile radius. Attempts will be made to repair your vehicle on the spot. If a repair is not possible they will transport your vehicle to the nearest repairing garage.
Customer Protect Assist Helpline 0871 384 1159
If you have any further enquiries please contact us or make an enquiry.
For our joint protection telephone calls may be recorded and/or monitored. All calls to 0871 numbers are charged at 8p per minute. Calls from mobiles may vary.
*The cover and benefits summarised above are subject to the terms and conditions