Customer Feedback | Norfolk & Suffolk | Desira Group

Feedback & Complaints

The Desira Staff and Management work incredibly hard to ensure we not only meet but exceed your expectations, we love to hear from our customers about the experience they received to ensure we are continually improving and evolving the service we provide.

Feedback

The Desira Staff and Management work incredibly hard to ensure we not only meet but exceed your expectations, we love to hear from our customers about the experience they received to ensure we are continually improving and evolving the service we provide.

If you have any Comments, Compliments or Complaints then please let us know:

LEAVE FEEDBACK

Complaints

If you have a Complaint as the experience you received was not as you had been expecting, we would like to hear from you as soon as possible. The Fastest and Easiest way to submit a complaint about any branch or experience you have received at Desira Group Plc is on our Complaint Form.

If you prefer to make a Complaint in writing rather than Online, then please write to:

Complaints, Desira Group Plc, Vulcan Road North, Norwich, NR6 6AQ

LEAVE A COMPLAINT

Please Note: These forms go straight to our Senior Management Team and we advise our staff accordingly. We and our staff are always delighted to hear if we are doing a good job or have gone the extra mile for you and we make sure they know their hard work has been recognised. We log all Complaints centrally, they are Investigated and Responded to as quickly as possible. A same-day response during Normal Monday to Friday Business Hours is Expected. If a complaint is logged over the weekend this may not be replied to until Monday.

Dispute Resolution - The Motor Ombudsman

At Desira, we have committed to the standards set out in The Motor Industry Code of Practice for Vehicle Sales, Service and Repairs. The Desira Staff and Management work incredibly hard to ensure we not only meet but exceed your expectations. However, should you ever feel the need to make a complaint you can refer your dispute to The Motor Ombudsman, who is the self-regulatory body for the Motor Industry that can provide independent advice and guidance.

Desira Group subscribes to the Motor Industry Code of Practice for New Cars.
Desira Group subscribes to the Motor Industry Code of Practice for Service and Repair.

The Motor Ombudsman can provide CTSI approved Alternative Dispute Resolution (ADR) service if a consumer remains dissatisfied with the outcome of a dispute in relation to the New Car code.
The code sets out the standards that vehicle manufacturers comply with regarding new car sales, new car warranties, availability of replacement parts, advertising and handling of customer complaints.


Find out more here