The Desira Staff and Management work incredibly hard to ensure we not only meet but exceed your expectations, we love to hear from our customers about the experience they received to ensure we are continually improving and evolving the service we provide.
The Desira Staff and Management work incredibly hard to ensure we not only meet but exceed your expectations, we love to hear from our customers about the experience they received to ensure we are continually improving and evolving the service we provide.
If you have any Comments, Compliments or Complaints then please let us know:
If you have a Complaint as the experience you received was not as you had been expecting, we would like to hear from you as soon as possible. The Fastest and Easiest way to submit a complaint about any branch or experience you have received at Desira Group Plc is on our Complaint Form.
If you prefer to make a Complaint in writing rather than Online, then please write to:
Complaints, Desira Group Plc, Vulcan Road North, Norwich, NR6 6AQ
On 11th January 2024 the Financial Conduct Authority, (FCA) applied specific guidance to the handling of complaints for Discretionary Commission Arrangements (DCA), whereby the usual 8-week deadline to respond to complaints is “paused”.
Please note, the Financial Conduct Authority (FCA) have extended the “pause” until after the 4th of December 2025.
If you would like to understand further information, published by the Financial Conduct Authority.
At Desira, we have committed to the standards set out in The Motor Industry Code of Practice for Vehicle Sales, Service and Repairs. The Desira Staff and Management work incredibly hard to ensure we not only meet but exceed your expectations. However, should you ever feel the need to make a complaint you can refer your dispute to The Motor Ombudsman, who is the self-regulatory body for the Motor Industry that can provide independent advice and guidance.
Desira Group subscribes to the Motor Industry Code of Practice for New Cars.
Desira Group subscribes to the Motor Industry Code of Practice for Service and Repair.
The Motor Ombudsman can provide CTSI approved Alternative Dispute Resolution (ADR) service if a consumer remains dissatisfied with the outcome of a dispute in relation to the New Car code.
The code sets out the standards that vehicle manufacturers comply with regarding new car sales, new car warranties, availability of replacement parts, advertising and handling of customer complaints.
Find out more here