Customer Feedback | Norfolk & Suffolk | Desira Group

FEEDBACK

The Desira Staff and Management work incredibly hard to ensure we not only meet but exceed your expectations, we love to hear from our customers about the experience they received to ensure we are continually improving and evolving the service we provide.

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Dispute Resolution - The Motor Ombudsman

At Desira we have committed to the standards set out in The Motor Industry Code of Practice for Vehicle Sales, Service and Repairs. The Desira Staff and Management work incredibly hard to ensure we not only meet but exceed your expectations. However, should you ever feel the need to make a complaint you can refer your dispute to The Motor Ombudsman, who are the self-regulatory body for the Motor Industry that can provide independent advice and guidance.

Desira Group subscribes to the Motor Industry Code of Practice for New Cars.
Desira Group subscribes to the Motor Industry Code of Practice for Service and Repair.

The Motor Ombudsman can provide CTSI approved Alternative Dispute Resolution (ADR) service if a consumer remains dissatisfied with the outcome of a dispute in relation to the New Car code.
The code sets out the standards that vehicle manufacturers comply with regarding new car sales, new car warranties, availability of replacement parts, advertising and handling of customer complaints.


Find out more here