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Jeep Accident AfterCare

In the event of an accident, Call CHRYSLER FIRST before your insurer 0844 209 2590 www.callchryslerfirst.co.uk

As a Chrysler driver, should you ever experience a vehicle accident or theft, you are entitled to our FREE customer support programme – Chrysler Accident AfterCare.

So if you need to make an insurance claim, make sure you: Call CHRYSLER First 0844 209 2590

Immediately after a vehicle accident or theft and always before you call your insurer.

One call to us and we'll manage the entire claim process for you. There's no hassle, no claims forms, no cost to you – and you're guaranteed the highest quality repair.

Call CHRYSLER FIRST and we will:

  • recover your vehicle and help get you home
  • liaise directly with your insurer to process the claim on your behalf
  • exercise your legal right to have your vehicle repaired at a Chrysler approved repair centre
  • ensure only Chrysler approved parts are used in the repair
  • arrange repair estimates and approval
  • fill in your claims form
  • arrange a free courtesy car for the duration of the repair
  • keep you informed of the progress of your Chrysler's repair
  • collect and deliver your repaired Chrysler
  • provide you with a legal support service for personal injury
  • maintain your Chrysler warranty

Why should I Call Chrysler First and not my insurer?

Most UK motor insurers focus heavily on minimising the cost of repairing vehicles. This could make a big difference to your vehicle's safety, residual value and driving pleasure. Your insurer will typically direct you to one of their “approved" repair centres, but unfortunately these:

  • are unlikely to be Chrysler approved or have specific Chrysler technical knowledge
  • are often told by insurers to fit cheaper non-genuine Chrysler parts and panels whenever possible
  • might repair damaged body panels when they should replace them
  • might not have the appropriate equipment to repair your Chrysler back to manufacturer standards
  • are less likely to repair your Chrysler to its pre-accident condition could invalidate your manufacturer's warranty

So, one minute your Chrysler is 100% Chrysler, then it isn't. This is not good news for you or your Chrysler.

What can you do about it?

Simply Call Chrysler First 0844 209 2590 You might think you must do what your insurer instructs you to do – well, you don't!

You have the legal right to insist that your vehicle is repaired at a Chrysler approved repair centre.

Call Chrysler First and our dedicated team will arrange this on your behalf and ensure a repair that keeps your Chrysler 100% Chrysler always.

In the event of a vehicle theft

Contact the police, then call us on 0844 209 2590 for advice on keeping you mobile. We can also help agree a valuation of your Chrysler with your insurer and can discuss replacement vehicle options for you.

Guaranteed benefits you'll receive when you Chrysler accident aftercare manages your insurance claim

Guaranteed BenefitsChrysler Approved AftercareDirect LineAviva
Fit only Chrysler approved parts and panels
Use only Chrysler approved repair centers
Safeguard your Chrysler's mechanical, body and anti-corrosion warranty
A repair that maintains your Chrysler's safety standards
Free nationwide vehicle recovery to a Chrysler approved repair center
Free courtesy car for all accidents when repaired by a Chrysler approved repair center
Arrange a replacement vehicle if yours is written-off or stolen
A repair that helps protect your Chrysler's residual value by fitting Chrysler approved parts
Keep your Chrysler 100% Chrysler Always

Other insurers who do not guarantee the above benefits include:

  • Admiral
  • Churchill
  • Co-op
  • More Than
  • Hastings Direct
  • LV
  • Swift Cover
  • Shelia's Wheels
  • Esure
  • Privilege
  • Saga
  • Tesco


and most others...


Three simple actions you should take:

  1. Save 0844 209 2590 as 'Chrysler First' in your mobile phone
  2. Attach the key tag to your keyring - Request a free key tag at www.callchryslerfirst.co.uk
  3. Detach the card and keep in your purse or wallet

Frequently asked questions

Will I need to report the claim to my insurer if you are dealing with my claim?

No. Once you Call Chrysler First we will notify your insurer of the accident and which Chrysler approved repair centre your Chrysler is to be repaired at.

If you don't Call Chrysler First, your insurer will dictate where your vehicle will be repaired and it will be too late for you to exercise your legal right to have your Chrysler repaired at a Chrysler approved repair centre.

What do Chrysler customers pay for this service?

This is a FREE service to all Chrysler drivers – there's no catch. We simply manage the claim on your behalf. When an accident is not your fault we recover all costs from the other party's insurer. Similarly, there is no extra cost if the accident was your fault. Assuming that you are comprehensively insured, your only cost is any uninsured cost, such as policy excess.

What information will you require from me in order to manage the claim?

When you call us you will not need to fill in a claim form as we will do this for you over the telephone. In the event that you are missing some details, we will investigate and make enquiries.

If I Call Chrysler First will it increase my next insurance premium?

Definitely not if you were not at fault for the accident; the other party's insurer pays for your claim. If the accident is your fault, any increase in your next premium should be no more than if the insurer's repair centre did the repair, as we approve all repair costs with your insurer prior to proceeding.

How will Chrysler and my insurer agree on the cost of the repair?

We approve all repair costs with your insurer. The assigned Chrysler approved repair centre submits an estimate of the repair cost for your insurer's approval before proceeding with the repair. Costs for completing accident repairs are standardised.

How does Chrysler benefit from providing this service?

It sounds good but I can't help being cynical.By providing a branded experience to Chrysler drivers at a time of stress and inconvenience, this service aims to alleviate hassle, provide peace of mind and deliver the highest level of customer satisfaction, strengthening our relationship with all our customers. Chrysler also benefits as we fit more approved Chrysler parts and direct more customers' vehicles to Chrysler approved accident repair centres.

I'm a Chrysler used vehicle owner – am I also entitled to use this service?

This service is available to all Chrysler drivers in the UK, regardless of the age of your vehicle, whether your vehicle is new or used, or has had a number of previous owners. It is also available to anyone who drives your Chrysler, providing they are insured. This service can be passed on to new owners if and when you sell your Chrysler.

Can you help for all accidents, even a small dent?

For any accident, no matter how big or small, you should always Call Chrysler First. We will arrange your Chrysler repairs with no hassle or inconvenience.

Isn't it just another middleman that will reduce my control over the claim process?

No. This Chrysler programme gives you much greater control over your insurance claim, by allowing you to exercise your legal right to control where your vehicle is repaired and ensuring that you receive all the benefits outlined in this leaflet.


Call CHRYSLER First 0844 209 2590

For further information visit:www.chrysler.co.uk/accidentaftercare