Fiat Accident AfterCare | Norfolk & Suffolk | Desira Group Fiat

Fiat Accident Management Repair

In the event of an accident, Call Fiat First before your insurer 0844 209 2583

Here to Help You

Fiat Accident AfterCare is provided free, and is available 24 hours a day if you have a vehicle accident, theft or glass damage.

Call Fiat first regardless of whose fault it was. Because we know your Fiat , we can do something no insurer can. Guarantee the highest quality repair to Fiat repair standards at an Fiat Approved Bodyshop.

We'll also manage the entire insurance claim process for you and provide a free courtesy car. No hassle, no claims forms and no cost.

Shouldn't I call my insurer first?

No. Most UK insurers want to repair your vehicle as cheaply as possible – so they send you to a repair centre that suits them not you – their 'nominated' repair centre. However that bodyshop may not operate to the latest Fiat repair standards, or have the latest equipment or technical knowledge. They even avoid using Fiat genuine parts and that could harm your vehicle's safety and resale value. So one minute your Fiat is 100% Fiat , then it isn't.

It's your right

You might think you have to do everything your insurer says – but you don't. When you call Fiat first, our dedicated team will exercise your right to have your vehicle repaired at an Fiat approved bodyshop. One that always operates to Fiat repair standards and only uses Fiat genuine parts, keeping your Fiat 100% Fiat , 100% safe.

Glass Repair and Replacement

When your Fiat 's glass needs repairing or replacing, call Fiat first for immediate assistance. You will be provided with glass that meets Fiat 's exacting standards, fitted by fully trained technicians. You will usually only have to pay a windscreen policy excess as agreed with your insurer.

Vehicle Theft

Contact the Police, then call us on 0844 209 2583 for advice on keeping you mobile. We can also help agree a valuation of your Fiat with your insurer and discuss replacement vehicle options for you.

Guaranteed BenefitsFiat Accident AfterCareAvivaDirect LineMost Insurers
Only Fiat genuine parts and panels
Fiat approved bodyshop operating to Fiat repair standards
Free courtesy car for all accidents when repaired by a Fiat bodyshop
Safety standards preserved by Fiat genuine parts
Repair guarantee at a Fiat approved bodyshop 5 years0 years0 years?
Residual value and resale appeal preserved with Fiat genuine parts
Keep your Fiat 100% Fiat

Other insurers who do not guarantee the above benefits include:

  • Churchill
  • More Than
  • Shelia's Wheels
  • RAC
  • Admiral
  • LV
  • Post Office
  • Saga
  • Co-op
  • Tesco
  • Hastings
  • Privilege
  • Esure
  • John Lewis
  • Sainsbury's
  • Swiftcover
  • Diamond
  • Sabre
  • RSA
  • Elephant

...and most others

How we can help at no extra cost to you

1. Claim Handling

Liase with your insurer and process your claim

2. Recovery

Recover your vehicle and get you home

3. Courtesy Car

A free courtesy car for the duration of the repair

4. Certified Repair

Exercise your right to a repair at a Fiat approved bodyshop

5. Genuine Parts

Only use genuine Fiat parts

6. Repair Updates

Keep you informed of the progress throughout

7. Collect & Deliver

Collect and deliver your repaired and valeted vehicle

8. Maintain Warranty

Ensure your Fiat's Warranty is maintained

9. Glass Service

24/7 Fiat glass service. Have us come to you

Frequently asked questions

Will I need to report the claim to my insurer if you handle my claim?

No. We will notify your insurer of the accident and confirm which Fiat bodyshop it will be repaired at. If you don't call Fiat first, your insurer will dictate where your vehicle will be repaired and it will be too late for you to exercise your right to choose.

Is there a cost for the service?

No. This is a free service. There's no catch, we simply manage the claim on your behalf. If the accident is not your fault, we recover all costs from the other party's insurer. Similarly, there is no extra cost if the accident was your fault. If you have comprehensive insurance, your only liability is any uninsured cost, such as policy excess.

What information do you require to manage my claim?

When you call us, we fill in a claim form over the telephone. If you are missing some details, we investigate on your behalf. It's very simple.

If I call Fiat first, will it increase my next insurance premium?

Definitely not. Any increase in your next premium will be no more than if the insurer's bodyshop carried out the repair.

How doesFiat benefit from providing this service?

Fiat wants to help customers at a time of stress and inconvenience. We also have a duty of care to ensure that customers' vehicles are repaired to the highest standard.

I'm an Fiat used vehicle owner – can I use this service?

This service is available to all Fiat customers, regardless of the vehicle's age and to anyone that drives the vehicle providing they are insured.

Can you help for all accidents, even a small dent?

Even the smallest scrapes. For any accident, no matter how small, you should always call Fiat first.

Fiat Accident AfterCare is provided on behalf of Fiat Group Automobiles UK Ltd by Retention UK Ltd, registered in England and Wales Company No. 05687158 at Batchworth House, Church Street, Rickmansworth, Herts, WD3 1JE and is regulated by the Ministry of Justice in respect of regulated claims management activities