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PEUGEOT SERVICE PROMISE

We believe our customers deserve the best, which is why we have created the Peugeot Service Promise. It's a cornerstone of the Peugeot brand and demonstrates that we always strive to provide the best possible service experience.

Our promise consists of four key pillars:

We promise to proved an expert level of care

No one knows your Peugeot like we do. It means we can deliver an efficient service of the highest standard to ensure your Peugeot is operating at its best.

With the right skills:

  • We make sure all our technicians and customer advisers have regular on-going training. It means they understand all Peugeot models, including the latest technology, and their skills are always up to date.
  • Peugeot Dealers have the latest Peugeot equipment and tools, resulting in a better, quicker, more efficient service.
  • If any technical updates have been released to imp-rove your Peugeot's performance, they'll be carried out free of change while it's with us for a service.

And the right parts:

  • We use Peugeot Original Equipment and Approved Parts. They are stringently tested and come with a 12-month parts and labour warranty.
  • We'll take care with the oil too, using the correct grade to protect your car's engine, improve fuel consumption and give you the best possible performance.

We promise to do our best to keep you on the road

We know your time is precious and that having your car off the road is an inconvenience, so we will make sure:

  • Your car will always be ready for you at the time we've agreed
  • You can, if you like, demonstrate what's wrong with your car by taking it out on the road with a Technician and showing them - helping us to fix it the first time
  • We've got lots of ways to keep you mobile while we're working on your car, including courtesy cars, collection and delivery service and lifts to a local destinations
  • If you would rather use our while-you-wait service, our Dealerships are comfortable places with Wi-Fi* and complimentary refreshments
  • We're open Saturday mornings* because we know it's a convenient time for customers
  • With hundreds of Peugeot Authorised repairers across the UK you'll never be too far away from help when you need it.

We promise to be open and transparent

You can rely on us to keep you fully informed, give you expert advice and provide real value for money:

  • We'll always explain the process so you know what to expect
  • We'll never carry out work without talking to you and getting your agreement first
  • There won't ever be any hidden charges

And for further peace of mind we provide:

We promise to give you more

We believe our customers deserve something extra so:

  • We offer a one-stop shop for your Peugeot, from general advice to individual jobs like replacing tyres, fitting wipers and of course servicing and MOTs
  • You'll get the official Peugeot Stamp in your handbook when you get your car serviced at a Peugeot Dealership
  • When your vehicle comes in for servicing, maintenance or repair, we'll carry out a free health check as part of our duty of care to keep you safe and your car performing well. If we notice any potental issues, we'll advise you on the best course of action
  • we'll even wash your car while it's with us for a service or repair job

A Price Match Guarantee**

We promise that if you find any of out maintenance offers cheaper within a five mile radius of your local Peugeot Dealer, we'll wither match the quote of refund the difference.

Value for money

We have a menu of national fitted prices on a range of key repairs, for example on brake pads and discs, as well on MOTs and servicing specifically designed for offer cars. So you know exactly what you need to pay for these repairs.