Frequently Asked Questions

What is my policy excess and when do i have to pay it?

The policy excess is what you have agreed with your insurance company to pay towards the accident repair. If you aren't sure of how much your excess is your insurance company can advise you. They will also advise us how much your excess is. You can pay your excess at any time during the repair process. It must be paid before we return your car to you.

Will i be entitled to a courtesy car?

This will dependent on your insurance policy entitlement. If you aren't entitled to a courtesy car we will help to provide a solution.

Who Insures the courtesy car?

Most commonly your insurance cover is automatically transferred to the courtesy car. If this is the case we will help to provide a solution and get you back on the road.

How long will the repair take?

The repair time will vary depending on various aspects, i.e. severity of repair, authority from the insurance company. When you book your vehicle in for repair we will discuss this with you and give you an time frame of how long the repairs will take.

How can i be sure of the quality of repair?

At East Bilney Coachworks Ltd we are so confident about the quality of our workmanship that we offer lifetime guarantee. In addition, our sites are accredited with BS10125 which is a British Standards Institute Kitemark. Also, many of our sites carry vehicle manufacturer approvals.

Will my vehicle be valeted before it is returned?

We don't provide a full valet, however your car will be cleaned externally and internally.

My car has other damage not relating to the accident, can this be repaired at the same time?

Yes, Please ask our vehicle damage assessors who will be happy to provide you with a competitive quote.

Do i have to pay for collection and delivery of my vehicle?

We do provide a free collection and delivery service as detailed in your insurance policy schedule.

What happens if my car cannot be repaired?

Sometimes insurance companies will deem a vehicle Beyond Economical Repair. This means that the cost of the repair exceeds the value of the vehicle. When this happens your insurance company will contact you on how you want to proceed.


To find out where your nearest East Bilney Coachworks repair centre is and all contact details follow the link below.