Service Call Centre Manager | Norfolk & Suffolk | Desira Group
Service Call Centre Manager Reference Number - 0123445567567
Location Norwich, Heigham St.
Closing Date 01/11/2030

Service Call Centre Manager – Norwich

Salary: OTE £35,000

We are looking for a full-time, enthusiastic, motivated Call Centre Manager to work within and oversee our busy reservations departments on behalf of 10 Franchises across 8 locations ideally experienced within the Service division

Main Purpose of Job

You will be responsible for up to six Call Centre Advisors contacting and receiving calls from our customers over the telephone for Service, MOT and maintenance requirements and digital service bookings.

You will also be responsible for training and motivating the team, ensuring continued efficiency within our process, and offering fantastic customer care.

Reporting on the Call Centre and Overseeing the Keyloop (Kerridge) Call Manager System

Person Specification:

The ideal candidate will be a confident relationship builder, be able to influence and advise whilst offering a first-class service to our customers and staff

You will be based in Norwich, working 40 Hours per week, Monday to Friday.

With over 49 years of trading heritage, Desira Group Plc has never been a company to sit still. Acknowledged as a key and influential player in the UK motor industry, we are constantly looking for ways to develop and expand within our industry. Today, the Desira Group employs over 200 staff across East Anglia within our Fiat, Nissan, Citroen, Peugeot, Jeep, Alfa Romeo, Abarth, SsangYong, Suzuki, MG and byDesira Dealerships. We both value and employ, motivated, dedicated staff in all departments who take pride in their work and are committed to continually improving the Desira customer experience.

If you feel this is you and wish to be part of the Desira Group, please contact us today!

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