Aftersales Manager | Norfolk & Suffolk | Desira Group
Aftersales Manager Reference Number - 0123445567567
Location Norwich (Nissan & Suzuki)
Closing Date 31/12/2021

Aftersales Manager – Norwich (Nissan & Suzuki)

Salary: Dependent on Experience

Hours: 47.5 per week Monday to Friday 8 am to 6 pm & Alternate Saturdays 8 am to 1 pm.

We are looking for an experienced Aftersales Manager to join our Vulcan Rd, Norwich team. The successful candidate will be responsible for the day to day running of a multi-franchise workshop which is linked with our Nissan dealership, also located along Vulcan Rd.

Looking after 5 Service Advisors, 1 Parts Advisor, 1 Workshop Controller & 12 Technicians.

Main Purpose of Job:

  • You will be responsible for leading and developing a team of highly skilled Technicians and Service Advisors.
  • To ensure all customer vehicles are fully repaired and serviced according to manufacturer standards and within agreed time frames
  • To communicate with the customer regarding the repairs and any additional work required, providing excellent customer service and duty of care
  • To have a thorough knowledge of the complete product range and have knowledge of our competitors
  • To provide guidance and training to each team member to improve their performance and to ensure that all Technicians are doing their jobs effectively and confidently, collaborating as a team
  • To monitor and ensure that the completion of all service and repair paperwork is completed promptly, ensuring complete customer satisfaction
  • To ensure the Technicians are allocated to jobs according to skillset
  • To ensure customer vehicles are handled with care whilst the responsibility of the Service Workshop and that all cars are cleaned and valeted ready for handover to the customer at agreed time frames

Person Specification:

  • To have proven experience in customer service, within a franchised motor-trade environment
  • To have a passion for customer service and the ability to develop rapport and trust with customers and staff alike to resolve any conflicting situations calmly and reasonably
  • To enjoy working in a fast-paced environment recognising individual responsibility to contribute to the performance and success of the overall team.
  • To have the ability to keep up-to-date with complex information, proven selling skills and good analytical and problem-solving skills
  • To have excellent administration and organisational skills, with great diary management and ensuring updates are completed within agreed timeframes
  • To have the skill and desire to succeed, ensuring your team is the best

With over 49 years of trading heritage, Desira Group Plc has never been a company to sit still. Acknowledged as a key and influential player in the UK motor industry, we are constantly looking for ways to develop and expand within our industry. The Desira Group today employs over 200 staff across East Anglia within our Fiat, Nissan, Citroen, Peugeot, Jeep, Alfa Romeo, Abarth, SsangYong, Suzuki, MG and byDesira Dealerships. We both value and employ, motivated, dedicated staff in all departments who take pride in their work and are committed to continually improving the Desira customer experience.

If you feel this is you and wish to be part of the Desira Group then please contact us today!

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