Aftersales Manager – Norwich (Nissan, Isuzu, Nissan Vans & LEVC)

We are looking for an experienced Aftersales Manager to join our Vulcan Rd, Norwich team. The successful candidate will be responsible for the day to day running of a multi-franchise workshop which is linked with our Nissan dealership, also located along Vulcan Rd.

• You will be responsible for leading and developing a team of highly skilled Technicians and Service Advisors.
• To ensure all customer vehicles are fully repaired and serviced according to manufacturer standards and within agreed time frames
• To communicate with the customer regarding the repairs and any additional work required, providing excellent customer service and duty of care
• To have a thorough knowledge of the complete product range and have knowledge of our competitors
• To provide guidance and training to each team member to improve their performance and to ensure that all Technicians are doing their jobs effectively and confidently, collaborating as a team
• To monitor and ensure that the completion of all service and repair paperwork is completed promptly, ensuring complete customer satisfaction
• To ensure the Technicians are allocated to jobs according to skillset
• To ensure customer vehicles are handled with care whilst the responsibility of the Service Workshop and that all cars are cleaned and valeted ready for handover to the customer at agreed time frames
• Continuous training will be provided to further knowledge & skill set for career progression
• Benefits include a pension scheme, life insurance, recommend a friend reward and staff discounts

If you want to be part of the Exciting, ever-expanding Desira Team Celebrating a Successful 50 Years in the Motor Industry, Apply Today!

Please Complete the Below Application Form and Upload it with your CV

APPLICATION FORM

Unfortunately, we are unable to Consider your Application, without Receiving both your Completed Application Form & CV

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With over 50 years rich trading history, Desira Group Plc has never been a company to sit still. Acknowledged as a key and influential player in the UK motor industry, we are constantly looking for ways to develop and expand within our industry. Today, the Desira Group employs over 200 staff across East Anglia within our Nissan, Suzuki, Isuzu, LEVC, Fiat, Citroen, Peugeot, Jeep, Alfa Romeo, Abarth, MG and easypeasy dealerships. We both value and employ, motivated, dedicated staff in all departments who take pride in their work and are committed to continually improving the Desira customer experience.