Service Advisor | Norfolk & Suffolk | Desira Group
Service Advisor Reference Number - 0123445567567
Location Diss (Fiat, MG & Citroen)
Closing Date 01/01/2022

Service Advisor – Diss (Fiat, MG & Citroen)

Salary: Dependant on Experience

We are looking for a highly organised and efficient person to join our Service team at our dealership in Diss.

The hours of work are Monday - Friday, 08:00 - 18:00.

You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.

Role and Responsibilities

  • Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
  • Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
  • Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
  • Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time

About you

  • You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
  • A well-presented individual with a desire, attitude and character to succeed
  • Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
  • You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
  • Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

With over 49 years of trading heritage, Desira Group Plc has never been a company to sit still. Acknowledged as a key and influential player in the UK motor industry, we are constantly looking for ways to develop and expand within our industry. The Desira Group today employs over 200 staff across East Anglia within our Fiat, Nissan, Citroen, Peugeot, Jeep, Alfa Romeo, Abarth, MG and byDesira Dealerships. We both value and employ, motivated, dedicated staff in all departments who take pride in their work and are committed to continually improving the Desira customer experience.

If you feel this is you and wish to be part of the Desira Group then please contact us today!

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