Urgent COVID-19 Customer Notice | Norfolk & Suffolk | Desira Group

COVID-19/Coronavirus Customer Notice

The Wellbeing of our Desira Customers and Staff is our Absolute Priority

Due to demand by our Parts Trade Customers in Order to keep their Essential businesses functioning we are Re-opening Desira Trade Parts on Monday 6th April at 8am.

To ensure the continued wellbeing of our staff we will have a reduced team and hours. The Parts Trade Call Centre will be open between 8am and 5pm Monday to Friday. For both Customers and Staff we are adhering to Manufacturer best Health and Safety practices with relation to Covid -19.

To ensure the wellbeing of all our staff, customers and local communities the rest of Desira Group Plc will remain temporarily closed and will re-open again on Wednesday 15th April 2020 when the government lockdown is lifted.

All customers that may be due a Service, MOT or need a Repair during our Temporary closure will not receive their usual reminder to let them know. When we reopen we will inform you and ensure you are booked in accordingly.

We are so sorry for any inconvenience caused. If you need any assistance or advice during this time, then please visit

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Thank you so much to all our fantastic customers for your valued custom, support and understanding at this time.

We will let you know as soon as we return, in the meantime please stay Safe and Well.

Our staff continue to be stringent around hygiene and cleaning regimes including thorough, frequent hand washing. We have also introduced increased cleaning in dealerships, along with introducing a no handshake policy to make visitors feel comfortable.

Finally, to help minimise the spread of the virus, we are following the latest Government recommendations and asking any team member with flu-like symptoms to self-isolate for seven days or those who have been in close personal contact with someone who has contracted the virus to self-isolate for 14 days.